Legal notice

Company name:

The Craft Spot

Registered Office:

10 St. Botolph's Street

Colchester

Essex CO2 7DU

Contact details:

Tel: 01206 766422

Email: thecraftspot@outlook.com

Proprietor: Sharon A. Marshall

Manager: Louise A. Gibbons

Product and Services Information

Prices and availability of products and services may vary. Prices shown on this site may change at any time without notice and we reserve the right to do so without prior permission. Our site contains a large number of products and it is always possible that some may be incorrectly priced or out of stock. We are under no obligation to provide the product to you at the incorrect (lower) price, if the error is obvious and unmistakeable and would reasonably be recognised by you as mis-priced. We attempt to display all products in an accurate manner, however, we cannot be responsible for differences in appearance of products due to technical equipment. Colours on screen can differ greatly depending on the personal settings of your PC.

Trademarks, Copyrights and Restrictions

This site and all images, illustrations, video clips, posts (Materials) is the property of The Craft Spot and affiliates and licensors and is protected from unauthorised copying and dissemination by copyrights that are owned or licensed by The Craft Spot and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, republish, upload, post, transmit or distribute in any way any Materials from this web site without prior permission. Any modification of the Materials, or any portion thereof, constitutes an infringement of The Craft Spot's copyrights and other proprietary rights. The use of these Materials on any other web site or networked computer environment is prohibited and such unauthorised use may violate copyright, trademark and other such similar laws.

Comments, Complaints and Questions

We welcome feedback about our web site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the site shall remain the exclusive property of The Craft Spot, and we may use all such communications in any manner, including reproducing and publishing without compensation to you.

Online Shopping

All descriptions of products in our online shop are those supplied by the wholesaler or manufacturer. All opinions are given in good faith by The Craft Spot and are only intended as a guide. We cannot guarantee the suitability of any product for a specific purpose, customers are asked to test a product if they are unsure if it is appropriate for the use in which they intend. We may sometimes be unable to supply an item even though stock is shown on the website, this can be due to multiple orders for the same item, we try our best to avoid this but some products occassionally get sold out before the site can be updated.

If an item is out of stock we do not send substitutes or back order - the item must be reordered at a later date if still required. You may request an email once the item is back in stock and we can hold that item for 5 days if you would like to collect it from our store.

Right to Cancel

An order can be cancelled up to seven working days after receipt of the delivery of goods and a credit or refund can be issued less any applicable delivery costs.

The customer is liable to any costs incured due to cancellation.

An order can also be cancelled and a refund requested if an order has not been delivered within 30 days. All sales are final and we do not supply goods on a trial or sale or return basis.

Refunds and Returns

If an item is damaged or faulty, please contact us at thecraftspot@outlook.com before returning. We must be informed of damaged or faulty goods within 30 days of receipt.

We are happy to accept return of unwanted goods in their original packaging if they have not been opened or used and the packaging is not damaged.

For items ordered in error by yourself, we ask that you pay the return postage and a £3 administration fee to cover post, packaging and any charges incurred through debit/credit card transaction fees. By returning an unwanted item you agree to a refund of the purchase price of the goods less the deduction of the £3.00 charge.

We do not store customer credit card information so please supply your telephone number so that we can obtain your debit/credit card details and refund onto the same card used for the purchase. All unwanted items must be returned within 30 days of receipt, unused, in the original packaging and in perfect condition. Goods recieved back in any condition other than 'as new' will be returned back to you at your cost or made available for you to collect. We will contact you should this be the case.

The Craft Spot is not liable for any items returned but not received by ourselves, please always keep proof of postage.