Delivery Information

LOWER POSTAGE CHARGES for postcard orders

 

New lower rates for ordering small quantities of postcards

For orders up to the value of £2.50 you will now pay only £1.50 p&p

For orders over this and up to £7.50 you will now pay only £2.00 p&p

 

Deliveries to UK mainland only

Please see below for terms and conditions

STANDARD DELIVERY TO MAINLAND UK

 

STANDARD DELIVERY CHARGES

For orders of postcards the following charges apply:

£0.25   -  £2.50   -   £1.50 p&p charge

£2.51   -  £7.50   -   £2.00 p&p charge

£7.51   -  £29.99  -  £2.95 p&p charge

£30.00 -  £149.99 - £3.50 p&p charge

£150.00 and up    - £4.95 p&p charge

 

DISPATCH

Your order will be dispatched within 5 working days whenever possible, busy periods, eg. Christmas, may take longer.  You may contact us on 01206 766422 or by email to thecraftspot@outlook.com at any time if you would like to check on the dispatch of your order. 

 

In some cases there may be a delay in releasing your order, for example if we are due to receive a delivery containing an item that you have ordered.  We will wait up to 3 days so that we may complete your order.

 

Out of stock items that cannot be fulfilled are refunded immediately, either back onto your credit card or via PayPal, and are not back ordered.

 

Deliveries are not processed at weekends, so any orders sent after midday Friday or over the weekend will not be received by us until Monday morning.

 

If there is a query or problem with your order we will try to contact you by email, please ensure that our email address is added to your contacts list and does not end up in your Junk Mail.  Your order will be on hold until the matter is resolved.

 

The Craft Spot is not responsible for any late delivery due to the delivery company's service or the inability to complete the delivery if no one is present at the given address to receive the parcel.

 

REFUNDS & RETURNS

If an item is damaged or faulty, please contact us at thecraftspot@outlook.com before returning.  We must be informed of damaged or faulty goods within 30 days of receipt.

 

We are happy to accept return of unwanted goods in their original packaging if they have not been opened or used and the packaging is not damaged.

 

For unwanted items or those ordered in error by yourself, we ask that you pay the return postage and a £3 administration fee to cover any charges incurred through debit/credit card transaction fees and delivery.  By returning an unwanted item you agree to a refund of the purchase price of the goods less the deduction of the £3.00 charge.  All unwanted items must be returned within 30 days of receipt, unused, in the original packaging and in perfect condition.  Goods received back in any condition other than 'as new' will be returned back to you at your cost or made available for you to collect.  We will contact you should this be the case.

Refunds will be administered through the original payment method.

The Craft Spot is not liable for any items returned but not received by ourselves, please always keep proof of postage.

 

RIGHT TO CANCEL

An order can be cancelled up to seven working days after receipt of the delivery of goods and a credit or refund can be issued less any applicable delivery costs. 

The customer is liable to any costs incured due to cancellation.

An order can also be cancelled and a refund requested if an order has not been delivered within 30 days.  All sales are final and we do not supply goods on a trial or sale or return basis.

 

TERMS & CONDITIONS

Please read our Legal information page for terms and conditions of ordering.

 

 

Find us at ...

The Craft Spot

10 St. Botolph's Street

Colchester

Essex  CO2 7DU

 

Tel: 01206 766422

 

E-mail: thecraftspot@outlook.com

 

Or use our contact form.

Opening hours

Monday:         9.00pm - 4.30pm

Tuesday:        9.00pm - 4.30pm

Wednesday:   9.00pm - 4.30pm

Thursday:       9.00pm - 4.30pm

Friday:            9.00pm - 4.30pm

Saturday:       10.00am - 3.00pm

Sunday:          Closed

FREE CRAFT GIFT for every £10 spent on Craft Supplies in store
BARGAIN BIN instore for reduced Craft Products
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Colchester
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